It’s the 360 degree panorama of happiness: our clients, our partners and our teams, all achieve a degree of happiness that is realistic and hard-earned. “Clients today have very high expectations from us,” says Praveen Gupta, Head – Service Delivery. He has been an integral part of CI Infotech’s growth over the last 15 years. “Be it in facilities management or annual maintenance contracts, clients feel that we, as service providers, have all the answers and resources,” he says with a smile, “this is where our process-oriented approach is important. We believe in establishing a rapport with our client that is a win-win situation for both.” Typically, CI Infotech has to provide 24 x 7 services, often for both hardware and software solutions for clients whose networks have not just an all India span, but often cover the south Asian region. To keep them happy, satisfied and smiling is indeed a tough job.